Frequently Asked Questions

Everything you need to know about your Glamlite experience.

When will my order ship?

Standard processing time is 3-5 business days. During major product launches or holiday sales, processing may take up to 7-10 business days due to high volume.

What is your return policy?

Due to the nature of our cosmetic products and for health and safety reasons, all sales are final. We do not offer returns or exchanges except in the case of damaged or defective items.

Do you ship internationally?

Yes, we ship to most countries worldwide! Shipping rates and delivery times vary by destination and are calculated at checkout.

Are Glamlite products cruelty-free and vegan?

Yes! Glamlite is proud to be 100% cruelty-free. The majority of our products are also vegan; please check the specific product descriptions for individual ingredient details.

What should I do if my palette arrives damaged?

Please contact our customer support team within 48 hours of delivery with your order number and clear photos of the damaged items and the packaging. We will prioritize sending a replacement.

Can I change or cancel my order after it's placed?

Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to make any changes or cancellations.